Received a new U2 DAC, plugged in to a Win 7 machine and received an error reporting device not recognized and not installed. Tried with another XP os and same error report. Downloaded the ASIO driver and got the Win 7 machine to make music, but not the XP machine. I bought the DAC with the understanding that the drivers were onboard and no other drivers were required, but they evidently not built in. I wish to use the DAC with the Win XP computer. Bad DAC?
about 3 years ago
Yes it should work without drivers. Have you tried connecting it to other USB ports? Remove any USB hub if you have in between.
Contact us for support and to arrange replacement of this if no progress.